We appreciate your support of Jinja Fair Trade, and we strive to maintain genuine and honorable working relationships with our artisans and our customers. Jinja Fair Trade is committed to protecting its customers' privacy and security. It does not share your information outside of Jinja Fair Trade or sell your information to third parties.
Shipping & Returns
How do I return an item purchased online?
If you are not completely satisfied with your Jinja Fair Trade purchase or gift and wish to return it, please return the package within 60 days.
Use the shipping carrier most convenient for you, and send the package to the following address:
Jinja Fair Trade
5660 Six Forks Road Ste 202
Raleigh, NC 27609
Upon receipt of your return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes. If the item was a gift, or a purchase receipt is not available, credit will be given as a Jinja Fair Trade credit memo/store credit. Shipping fees are non-refundable.
If you have questions about our return policy, email us at email@example.com, visit www.jinjafairtrade.org or call 919.374.0044.
Can I exchange an item purchased online for another item?
• Exchanges are handled as a return and reorder.
• Use the shipping carrier most convenient for you, and send the package to the above address.
When we receive your exchange item, issue a full refund to the credit card used for the original transaction, for the cost of the item including taxes.
• Shipping fees are non-refundable.
• If you have questions on the exchange policy, email us at firstname.lastname@example.org or call 919.374.0044.
What if my purchased item arrives damaged?
If your item arrives damaged we will work with you to replace it as quickly as possible.
• Email us email@example.com or call 919.374.0044 for assistance with your damage claim.
Terms and Conditions of Use
Welcome to the Jinja Fair Trade website. By using the Jinja Fair Trade website, YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE, which are explained in detail below.
Jinja Fair Trade reserves the right to make changes to the Jinja Fair Trade website, its Conditions of Use and Legal Notices at any time. These Conditions of Use, Legal Notices and Privacy Policies should be reviewed each time you use the Jinja Fair Trade site. When changes are made in the terms, you agree to be bound to the terms as changed.
It is prohibited to tamper with the site, misrepresent the identity of a user, use buying agents, or conduct fraudulent activities on the Jinja Fair Trade website.
YOUR USE OF THIS SITE IS AT YOUR OWN RISK. TO THE FULLEST EXTENT ALLOWED BY LAW, JINJA FAIR TRADE MAKES NO WARRANTIES OR REPRESENTATIONS IN CONNECTION WITH THE SITE. JINJA FAIR TRADE OFFERS THIS SITE, ALL CONTENT AND SERVICE PROVIDED THROUGH THE SITE “AS IS.” JINJA FAIR TRADE DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES.
JINJA FAIR TRADE OR ANY JINJA FAIR TRADE ASSOCIATE ARE NOT LIABLE FOR ANY DAMAGES RELATED TO YOUR USE OF THIS SITE OR DAMAGES RELATED TO YOUR INABILITY TO USE THIS SITE. THIS INCLUDES WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, SPECIAL, COMPENSATORY OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOSS OF OR DAMAGE TO PROPERTY, EVEN IF JINJA FAIR TRADE HAS BEEN NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES.
Jinja Fair Trade does not authorize that your use of the retail site, its operations or any of its services will be free of error, interruptions, viruses, harmful elements, and that defects will be corrected.
Prices of product are subject to change without further notice. Jinja Fair Trade does its best to display colors on the site accurately; however it cannot guarantee that your display will be accurate. Colors are determined by your monitor and its settings. Jinja Fair Trade does not authorize the currency, correctness or reliability of site information, including item price and availability.
Jinja Fair Trade may cancel or reject any order at any time at its own discretion. These restrictions and limitations may be applied to orders placed by the same user, orders using the same billing and or shipping address or orders using the same credit card. Jinja Fair Trade will attempt to contact the respective customer via email if these actions have occurred at the time the order is made.
Your electronic receipt or any other form of order confirmation does not indicate our acceptance of your order, nor does it confirm our offer to sell. Jinja Fair Trade reserves the right to accept or reject your order under its discretion at any time for any reason.
Order placed on Jinja Fair Trade’s website will be shipped according to Jinja Fair Trade’s shipping policies and are subject to item availability.
If for some reason your order never arrives, Jinja Fair Trade must be notified within 60 days from receipt of the shipping confirmation email.
THIRD PARTY LINKS
Jinja Fair Trade disclaims liability for any injury you receive by using outside sites, services or any other information or materials linked to its website. Jinja Fair Trade acknowledges that its site may contain links to third party sites. Your use of these links is at your own risk.
The operations of Jinja Fair Trade’s website are controlled from its office in Raleigh, North Carolina. Its content is for the purpose of marketing and promoting Jinja Fair Trade products and services. The Terms and Conditions shall be interpreted according to North Carolina law. Any disputes regarding the Terms of Conditions, use of the site, and contents shall be resolved by the state and federal courts of North Carolina.
You agree to indemnify, hold harmless and defend Jinja Fair Trade and its associates, distributors, artists, owners, agents, and affiliates from all costs and expenses, claims, damages, and attorney’s fees that arise from or are related to your use of the website in violation of the Terms and Conditions.
These Terms and Conditions between you and Jinja Fair Trade supersede any previously written or oral agreements between you and Jinja Fair Trade relating to the website.
TERMINATION OF USE
Jinja Fair Trade may at any time under its discretion, terminate your account and use of the Jinja Fair Trade website. You are liable for any orders and charges that were incurred prior to termination. Jinja Fair Trade reserves the right to suspend, discontinue, and or change any or all aspects of the Jinja Fair Trade website at any time without notice.